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Privacy Policy

Last Updated: January 15, 2025

How we collect, use, and protect your personal information

Welcome to Tracksales. Tracksales is a product of Bunilogic Ventures Limited (“we”, “us”, or “our”), which is responsible for the collection, use, and protection of your personal data.

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using Tracksales, you agree to the collection and use of information in accordance with this policy.

1. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and share your personal information when you use our business management platform, including our website, mobile applications, and services (collectively, the "Service").

This policy applies to all users of Tracksales, including visitors to our website, registered users, and customers. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

2. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our Service, and information from third-party sources. The types of information we collect include:

2.1. Account Information

When you create an account, we collect:

  • Name and contact information (email address, phone number)
  • Business name and address
  • Account credentials (username, password)
  • Profile information and preferences

2.2. Payment Information

When you subscribe to a paid plan, we collect:

  • Billing address and payment method details
  • Transaction history and receipts
  • M-Pesa, bank account, or credit card information (processed securely through third-party payment processors)

2.3. Business Data

When you use our Service, you may provide:

  • Customer information (names, contact details, purchase history)
  • Product and inventory data
  • Sales transactions and invoices
  • Expense records and financial data
  • Employee and user information

2.4. Usage Information

We automatically collect information about how you use our Service:

  • Log data (IP address, browser type, access times)
  • Device information (device type, operating system, unique device identifiers)
  • Usage patterns and feature interactions
  • Error logs and performance data

2.5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze usage patterns and improve our Service
  • Provide personalized content and advertisements
  • Ensure security and prevent fraud

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our Service, including processing transactions, generating invoices, and managing your business data
  • Account Management: To create and manage your account, authenticate users, and provide customer support
  • Communication: To send you service-related notifications, updates, security alerts, and respond to your inquiries
  • Billing and Payments: To process payments, manage subscriptions, and send billing information
  • Analytics and Improvement: To analyze usage patterns, identify trends, and improve our Service's functionality and user experience
  • Security: To detect, prevent, and address security issues, fraud, and unauthorized access
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Marketing: To send you promotional communications (with your consent) about new features, products, or services that may interest you

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

4.1. Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service, including:

  • Payment processors for transaction processing
  • Cloud hosting providers for data storage
  • Analytics and monitoring services
  • Customer support and communication tools
  • Email and SMS service providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2. Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders, subpoenas, or legal processes
  • Government requests or regulatory requirements
  • Enforcement of our Terms of Service
  • Protection of our rights, property, or safety, or that of our users

4.3. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.

4.4. With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest using SSL/TLS protocols
  • Secure authentication and access controls
  • Regular security assessments and vulnerability testing
  • Employee training on data protection and privacy
  • Restricted access to personal information on a need-to-know basis
  • Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Active Accounts: We retain your information while your account is active and for a reasonable period thereafter
  • Inactive Accounts: If you close your account, we may retain certain information for up to 30 days to allow for data export, after which we may delete your account and data
  • Legal Requirements: We may retain information longer if required by law, regulation, or legal process
  • Business Records: We may retain anonymized or aggregated data for analytics and business purposes

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

7.1. Access and Correction

You can access, review, and update your personal information at any time through your account settings. You may also request a copy of your data.

7.2. Data Deletion

You can request deletion of your personal information by closing your account or contacting us. We will delete your data in accordance with our data retention policy, subject to legal requirements.

7.3. Data Portability

You can export your data in a machine-readable format through your account settings or by contacting us.

7.4. Marketing Communications

You can opt-out of marketing emails by clicking the unsubscribe link in any marketing email or by updating your communication preferences in your account settings. You will still receive service-related communications.

7.5. Cookies and Tracking

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

7.6. Account Closure

You can close your account at any time through your account settings. We will process your request and delete your data in accordance with our data retention policy.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

We take appropriate measures to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it, including through contractual safeguards and compliance with applicable data protection laws.

10. Third-Party Links and Services

Our Service may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Service.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of material changes by:

  • Posting the updated Privacy Policy on our website
  • Updating the "Last Updated" date at the top of this policy
  • Sending you an email notification (for significant changes)
  • Displaying a notice in our Service

Your continued use of the Service after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Phone: +254 717 798 628

Website: tracksales.co/contact-us

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.

Your Consent

By using Tracksales, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use our Service.